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Safety of data and Security of systems
iPharmaedge adheres to Datainspektionen’s guidelines and regulations for data confidentiality and integrity. The software has been designed to accommodate future requirements when Apotekens Service AB introduces the mandatory requirements of SITHS (Säker IT inom hälso- och sjukvård) [Secure IT in healthcare] and BIF (Bastjänster för informationsförsörjning) [Basic Services for Information Management].
iPharmaedge also provides a module for the pharmacy operator to perform a self-audit according to the Information Security standards SS-ISO/IEC 27001 (ISMS) and SS-ISO/IEC 27002 (Code of practice for Information Security Management). This periodic process helps the pharmacy operators to examine their management systems thereby maintaining the high level of data-security.
Impromptu’s solution incorporates access control using biometrics.
Integration with Apotekens Service IT-Platform
iPharmaedge includes all functionalities as required by Apotekens Service AB. It also includes other features like integration with EES.
Integration with other agencies and databases
Built-in features include integration with FASS, Läkemedelsverket, Pharmaceutical distributors and other healthcare agencies.
Customer (Account) management
iPharmaedge allows pharmacy operators to nurture and retain the existing clients, entice former clients back to the pharmacy and reduce the cost of marketing and customer service.
The primary component of this module is ‘Contacts Management’. This function allows you to record relationships and interactions with your customers. This information includes emails, documents, tasks, faxes, calendar etc.
The customer management module helps the pharmacy operators to:
- Understand customer’s buying patterns, requirements, habits and preferences
- Suggest and cross-sell other associated products to the customers
- Anticipate periodic demands for products based on customer buying patterns
- Identify and group your customers
- Find out who are your most profitable customers.
- Which other customers can be profitable in future.
- Plan promotions based on this information
- Develop personal services for specific group of customers
Using customer management module effectively, the pharmacy operators can achieve:
- High levels of customer satisfaction and retention while reducing the cost of customer service
- Improve profitability by focussing on most profitable customers |
 
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